FAQ

A flight is considered disrupted and you can claim for compensation if:

• The flight was delayed and was late to arrive at the destination by more than 3 hours.
• The flight was cancelled less than 14 days before departure.
• The air carrier refused to fly you because there were no available seats on the airplane.

If you are in a stressful situation, probably in the airport, and your flight was cancelled or delayed, here is some good advice:

• Send us an email with title URGENT and we will try to help you as quickly as possible.
• Keep all receipts of your expenses (food, taxi, hotel, etc).
• For now, as a general rule, do not accept a ticket refund or claim compensation (you have 3-6 years for that). Be cautious to settle with the airline because you can lose your right to expenses, a replacement flight and compensation. Each case is different; please use our free support service.
• Keep calm and use your spare time to browse this site and learn your rights as a passenger.
• Inform other passengers about our free support service (or just send us their email addresses, if they agree). A group has more strength, and we can make better use of our resources, reducing costs and increasing success chances.

Depending on the situation, for each passenger you can get:

– compensation of 250€ or 400€ or €600 (depends on the flight distance);

– ticket refund or flight rerouting;

– food/drinks/taxi/bus/hotel expenses;

– urgent extras like cleaning, medicaments, and underwear.

You must keep all proving tickets.

• As a European Union company, we are subject to the stringent regulations of the European Union. We are audited and supported by EU structural and investment funds. We are not a company that conceals itself behind a P.O. Box address or a location in Hong Kong or Panama, as evidenced by our “about us” section.
• We have the knowledge, tools, experience, and we know all the tricks. We can understand, check, and argue back the technical and legal arguments that airlines usually present to avoid paying.
• We have a proven history of success, reliability, and honesty. Just check other passenger’s opinions here. As you know, we cannot edit or select these reviews. (By the way, note that almost all ratings bellow 5* are due to a long airline processing time, though some people do not understand it and blame us).
• Our work is free if we fail. Only after success, we get our commission of about 30%, much less than a lawyer would charge you. He also would charge you upon defeat, but we don’t.
• Airlines know that we are professionals, and that we can detect if they cheat. They know that passengers will not investigate, argue back or go to court, but we will.
• We can group several claims for the same flight providing a stronger position, and also benefiting lower shared efforts and expenses.

If we are successful, we will receive a 30% payment; otherwise, our work and expenses will be free of charge to you.

You will receive 70% of the total amount obtained, subject to the payment of fees and fiscal taxes as specified on the terms and conditions page (LINK TO price list).

Our share will be deducted from the airline’s payment (in some cases the passenger receives from the airline and sends us our share).

Yes, you can claim yourself or through your lawyer. In such case, a very low tax of success is to be expected. 

Many passengers that tried to claim alone report that the airline just ignored the claim or presented technical / legal arguments that they could not understand,  check or contest. A lawyer would charge more than the claimed amount, and even in case of failure.

If you claim alone you will have a lot of difficulties and waste a lot of time. You need to study rulings, judgments, procedures, local and international laws, and after all you may not do it the best way, a denial is very probable, and you will weaken deeply your case and jeopardise your position in case you later claim through us.

Airports and airlines are required to offer claiming services, local and online.

However you have 3 or more years to claim and you are in a stressful situation, so your judgement might not be the same as if you do it later in a more relaxed environment, after being better informed.

We have seen many passengers wasting some of their rights because they rush to claim and settle with the airline (for example, inadvertently releasing the airline from their duty to pay all expenses).

​No.

Their offer is the best for them, so, very likely not the best for you.

We are in a better position to negotiate as we have extensive experience and specialise in passenger rights.

Airlines must defend their own position. We will always protect yours.

  Usually claims can be submitted up to 3 years after the flight date, however things are different in each country.

For example, in the UK you have 6 years (5 years in Scotland). Please email and explain us your case.

If you cancel your flight or fail to check-in, then ruling 261/04 will not apply, so you must then consult the airline’s conditions about refund.  You can also check your insurances, including some that you might not be aware of, like those included in credit cards or travel assistance.

If you do not fly, you can ask refund for unused airport taxes, however most airlines charge heavily that service and your balance will be negative.

Note that you can quit your flight after a delay of 5 hours upon depart and still enjoy all the Rights mentioned elsewhere in this site, even if the flight is flown (without you).

Many airlines will cancel also the return flight if it belongs to the same booking. This is not illegal, though some new EU laws might appear soon forbidding such behaviour.

You can avoid this creating different bookings for outbound and return flights however in such case your return flight  will not be refunded in case the outbound one fails.

Yes, you can help your family or friends receive their compensations.

If they belong to your booking you can include them while filing the claim in this site. They will need to sign a document later, or now using your device. Not for children, as they are represented by their guardian.

For friends with other booking code another claim must be filed. We can contact them instead, just send us their email addresses.

Your case has a better chance of success if we have many claims in the same flight, so it is better for everybody (oops, except the airline) if you talk to other passengers and everybody joins.

  Yes.

Compensation and expenses with “care” are rights of the passenger who suffered the problem, not of who paid the bill. However, in case of ticket refund, payment usually is made to the same credit card that was used to pay the ticket.

  Yes, no matter your nationality or residence.

You must make sure to provide us a way to send you the money. Besides SEPA bank transfer, other methods of payment might be accepted. Payment is made in euros by law, so banks might charge you some fees to convert to your currency. If you have a friend holding an EU bank account, we can transfer your money to him upon yours and his approvals.

You can quickly check if you are entitled pressing the “check your compensation”.

If yes, next you will be allowed to lodge your claim now in a few quick steps, or do it later in case you are not ready now.

Then we will take care of your case and will keep you informed. No payment required, easy, quick.

That’s all.  Just relax and let us work for you.

Each passenger may receive between €250 and €600 in compensation for a flight that is delayed or cancelled. The compensation amount is based on the flying distance; the greater the distance, the greater the payment.

Yes! Fill out our claim form and include all of the information you have received from the airline, including the reason your claim was denied, if you independently sought compensation but the airline rejected it. We will take all necessary actions to ensure that you receive compensation if we determine that the airline had no good basis to deny your claim.

No matter the time or resources spent on your claim, you won’t have to pay if we don’t win. Please, check our Terms & Conditions   for more information.  

The process is not subject to any restrictions or due dates under Regulation (EC) No. 261/2004. As a result, depending on the airline, the intricacy of the case, and national internal restrictions, it may take some time to receive your reimbursement. The compensation recovery process may take even longer if the issue needs to be handled by authorities or goes to court. However, we will make every effort to receive the reimbursement as soon as feasible. Compensation for cancelled and overbooked flights is also covered under this.