Francisca Albuquerque | Air Passenger Rights Specialist & Flight Compensation Expert
Lifelong traveller turned passenger rights advocate| Helping thousands of air passengers claim what they're owed since 2016
About Francisca Albuquerque
Francisca Albuquerque has been travelling since she was 3 years old. What started as a childhood full of adventures grew into a deep, lifelong love for exploring the world — and an intimate understanding of everything that can go wrong at 30,000 feet. That personal experience is exactly what drives her work at Aireclaim, where she has spent nearly a decade ensuring that disrupted passengers don't just accept a "sorry for the inconvenience" and walk away empty-handed. For Francisca, this isn't just a job — it's a cause she lives and breathes every day.
Expertise & Focus Areas
EU Air Passenger Rights (Regulation EC 261/2004)
Flight delay, cancellation & denied boarding compensation
Navigating claims when airlines say no
Making passenger rights simple and accessible for everyday travellers
Claims operations & process management
Professional Experience
Since 2016, Francisca has led operations at Aireclaim — building the company's processes from scratch and developing the strategies that have helped thousands of passengers recover compensation from airlines across Europe. She has handled cases against carriers of all sizes, from low-cost giants like Ryanair and EasyJet to major flag carriers, and knows every tactic airlines use to avoid paying out. Before Aireclaim, she built a solid foundation working in marketing and operations roles at major companies in Portugal and internationally — experience that gave her both the strategic mindset and the operational discipline she brings to passenger rights every day.
Background & Knowledge
Francisca holds a Master's in Digital Marketing from IPAM Porto, an MBA in Marketing from FIA – Universidade de São Paulo, and a Bachelor's in Management from Universidade Católica Portuguesa, Porto, where she graduated in the Top 5% with a Merit Scholarship. Never one to stop learning, she has since completed an extensive range of professional certifications covering digital marketing and AI — building one of the most well-rounded skill sets in the digital and consumer rights space. But her most formative education has always happened in transit — in airports, on delayed runways, and in the moments that remind you why passenger rights exist in the first place.
Editorial Approach
Francisca writes for fellow travellers — people who love to fly but hate feeling powerless when things go wrong. Her articles cut through the legal jargon and translate EU passenger rights into plain, practical guidance that anyone can act on. Every piece she writes is shaped by real experience: years on the road, thousands of claims handled, and an unshakeable belief that passengers deserve better.
Other Articles by Francisca Albuquerque
Professional Profiles
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